Sangeet Thapa / product-cv
Portrait of Sangeet Thapa
v6.0 · currently in production

Sangeet Thapa

Product Manager — Digital Banking, Payments & Transformation

6.8yrs
Product experience
₹2,500Cr+
Payments managed
30+
Partner integrations
5
Major releases

Experience

/changelog
v5.0
AVP – Digital Product Aditya Birla Health Insurance
Live
APR 2024 — PRESENT
  • Payments checkout for ABHI & 30+ partners — managing ₹25 billion/year in payment collection
  • Led product development for health insurance digital journeys: policy issuance, claims, wellness
  • Defined product strategy for a digital health platform integrating telemedicine, health rewards and preventive care
  • Coordinated cross-functional teams to improve customer experience and reduce claim turnaround time
  • Spearheaded the Advisor, BANCA & TPD Partner Platform — a unified digital sales & distribution platform improving policy conversion and streamlining onboarding, learning, sales, service & rewards
  • Owned and managed the Payment & Collection product roadmap for SME, MSME & sole proprietors
  • Drove feature enhancements for digital lending, payments and customer onboarding journeys
  • Collaborated with technology, operations and business teams to deliver improvements and increase digital adoption
  • Advised clients on digital strategy, business process re-engineering and technology-led transformation initiatives
  • Conducted stakeholder workshops, requirements gathering and solution design for BFSI clients
  • Managed project delivery teams and drove end-to-end implementation of digital product solutions
  • Product Manager for Net Banking & Mobile Banking, Standard Chartered Retail India
  • Managed digital lead-generation assets (Website & API) for Credit Card, Personal Loan, NR, Wealth & Business Banking
  • Drove product strategy and long-term vision, converting it into short- and long-term roadmaps
  • Led user research and usability studies with design, dev and research teams end-to-end
  • Ran market research, validation and whitespace analysis to surface new feature opportunities
  • Partnered with IT and executive teams to align on capability delivery and prioritization
Key releases shipped in this role
  • Lead Management System (Website & API) for CCPL, NR, Wealth & Business Banking
  • SCPay integration with iBanking & SC Mobile for IMPS, BT, NEFT & RTGS
  • Employee Banking CLCM — Customer Lifecycle Campaign Management to drive activation, deepening & cross-sell
  • Regulatory Alert Monitoring Application — automated notice tracking & workflow; won the CEO's Award
  • Weighted Average Risk Application — portfolio & simulated risk metrics for private banking clients
  • Branch Document Approval Workflow — digitised via SharePoint approval workflow
  • Led a team of 4 building the Enterprise Product Information Centre application
  • 80% reduction in supplier process time via a new Supplier Web Application
  • Designed a data migration tool for ERP systems and boundary applications — 99.98% migration accuracy
  • Applied Agile Scrum to re-engineer processes, lifting delivery speed by 18%
  • Ran feasibility & gap analysis, and scoped requirements as liaison between Mattel IT, Wipro and global users
  • Recognised as a "High Performer" by leadership

Shipped Features

/highlights
payments

ABHI Payments Checkout

Unified checkout across 30+ partners processing ₹2,500 Cr+ in collections.

distribution

Advisor / BANCA / TPD Partner Platform

Single platform spanning onboarding, learning, sales, service & rewards for agents and direct channels.

payments

SCPay Integration

IMPS, BT, NEFT & RTGS wired into iBanking and SC Mobile.

compliance

Regulatory Alert Monitoring App

End-to-end workflow from notice capture to regulator submission. Won Standard Chartered's CEO's Award.

risk

Weighted Average Risk App

Portfolio-wide and simulated risk metrics for private banking clients.

tooling

ERP Data Migration Tool

99.98% accuracy migrating data into ERP systems for Mattel Inc.

Education

/foundations
Indian Institute of Management, Mumbai
Post Graduate Diploma in Management
JUN 2015 – MAR 20178.3 / 10
Birla Institute, Bhimtal
B.Tech, Electronics & Communication Engineering
AUG 2008 – JUN 20127.43 / 10

Certifications & Awards

/badges
✓Project Management Professional (PMP) 2020
✓Certified Scrum Master 2019
✓A3 Certification, Operational Excellence
✓Game Theory — Foundation Course
★CEO's Recognition Award — RRMS Project 2019
★National Finalist, IBAC (IDRBT / RBI) 2017

Skills

/stack

Product

Product Strategy Roadmapping Discovery & UX Research Agile / Scrum Stakeholder Management

Domain

Digital Banking Payments Health Insurance Digital Lending BFSI Transformation

Tools & Methods

JIRA SharePoint Workflows API Integrations Data-driven Decisioning ERP / PLM
/contact

Let's build the next release.

Open to product leadership conversations across fintech, banking and insurance. Reach out — I usually reply within a day.

✉ sangeetawake@gmail.com LinkedIn ↗ Call