Health insurance · Payments · Digital banking

Product leader across banking, payments and insurance — turning platforms into business outcomes.

Twelve years of digital product work across insurance and banking. Today I lead digital product at Aditya Birla Health Insurance — the advisor and partner sales platform, customer engagement and servicing, and a payments and collections engine moving ₹2,500 Cr a year across 30+ distribution partners.

12+ years in product 1.2M+ customers served 6 product managers led
Sangeet Thapa
Sangeet Thapa

By the numbers

Scope, in the only terms that matter

2,500 Crannual payment volume · Aditya Birla Health Insurance 30+distribution partners live · Aditya Birla Health Insurance 6product managers led · Aditya Birla Health Insurance 50 Lannualised cost saved · Aditya Birla Health Insurance 1.2M+monthly active users · Standard Chartered Bank 4,000 Cr+revenue lines supported · Standard Chartered Bank 20%uplift in digital activation · Standard Chartered Bank 1.7 lakh Crmerger book integrated · Deloitte 30,000+agents migrated · Deloitte 99.98%data migration accuracy · Accenture

The arc

How a software engineer ended up leading product management

Read forwards. Every move added one layer — how things get built, how money moves, how institutions merge, who money moves for, and finally what it's all for.

2013

First, learn how things are actually built.

Jan 2013 — Jun 2015

Software Engineering Analyst

Accenture · client: Mattel Inc. · Oracle Product Lifecycle Management

  • Led four engineers building the Enterprise Product Information Centre; delivered an 80% cut in supplier process time and 99.98% data migration accuracy.
  • Re-engineered delivery with agile scrum — 18% faster delivery and 60% higher client PLM productivity.
2015

Then swap the engineer's seat for the owner's.

2015 — 2017

PGDM, IIM Mumbai

Two years out of industry, deliberately. 8.3 / 10.

2017

Learn how money moves, at the scale where mistakes are visible.

Apr 2017 — May 2022

Product Manager, Net & Mobile Banking

Standard Chartered Bank · Retail India

  • Owned strategy and roadmap for net and mobile banking, growing the platform to 1.2M+ monthly active users across CASA, cards and loans.
  • Led the digital sales journey and lead management system across credit card, personal loan, NR, wealth and business banking, supporting ₹4,000 Cr+ revenue lines.
  • Ran payment modernisation for retail customers — UPI, IMPS, NEFT, RTGS and account-to-account transfers. This is where the payments half of my career starts.
  • RRMS — automated regulatory notice tracking and workflow. Won the CEO's Award and the Standard Chartered India CEO Recognition Award, 2019.
  • Employee banking CLCM — lifecycle campaign management driving a 20% uplift in digital activation, 12% increase in M+30 balance credit and 0.2 increase in cross-sell.
  • Weighted average risk application — portfolio risk simulation for private banking clients.
2022

Then find out what happens when two institutions have to become one.

May 2022 — Jun 2023

Senior Consultant, Digital Strategy

Deloitte

  • Led the digital merger and integration of the fixed deposit product for a large NBFC and bank — a ₹1.7 lakh Cr book and 30,000+ agents — owning customer and agent journey design and end-to-end execution.
  • Advised BFSI clients on digital strategy, process re-engineering and technology-led transformation. Agent networks, not just customers, become the design problem here.
2023

Take the rails to the customers who feel them most.

Jun 2023 — Apr 2024

DVP, Digital Banking

Kotak Mahindra Bank

  • Owned the payment and collection product roadmap for the SME, MSME and sole proprietor segment — customers for whom a delayed collection is a payroll problem.
  • Drove enhancements across digital lending, payments and onboarding, accelerating digital adoption across the segment.
now

Now put all of it behind something worth protecting.

Apr 2024 — present

Digital Product Lead

Aditya Birla Health Insurance · leads 6 PMs

  • Own digital strategy, design and implementation of the sales platform for Advisor, BANCA, TPD and employee channels — onboarding, learning, sales, service, commission and rewards.
  • Own the payments and collections platform for ABHI and 30+ distribution partners, processing ₹2,500 Cr in annual volume.
  • Hold ₹8 Cr of P&L and budget accountability; delivered ₹50 lakh in annualised savings.

Craft

What I know how to run

Sales & lead journeys, customer engagement & servicing

  • Digital sales journeys
  • Lead management systems
  • Advisor, BANCA & TPD channels
  • Onboarding & activation
  • Engagement & lifecycle campaigns
  • Servicing & self-service
  • Commission, clawback & rewards

Payments & rails

  • UPI · UPI AutoPay
  • IMPS · NEFT · RTGS · A2A
  • Cards & tokenisation
  • Recurring e-mandates
  • Gateway routing & retry
  • Collections & reconciliation
  • Ledgers & payout engines

Leadership & control

  • Leading product managers
  • P&L and budget ownership
  • CEO & board-level reporting
  • Post-merger integration
  • PCI-DSS, GST, regulatory
  • Agile delivery at scale
  • PMP · Certified Scrum Master

Writing

Thinking out loud, in public

Long-form pieces on insurtech economics, payments architecture and product judgement. Published on Medium.

Credentials

Education, certifications, recognition

Education

Post Graduate Diploma in ManagementIIM Mumbai · 8.3 / 10
2015–17
B.Tech, Electronics & CommunicationBirla Institute, Bhimtal · 7.43 / 10
2008–12

Certifications

Project Management ProfessionalProject Management Institute
2020
Certified Scrum MasterScrum Alliance
2019
A3 Operational Excellence · Game TheoryFoundation certifications

Recognition

CEO Recognition AwardStandard Chartered India · RRMS regulatory application
2019
National Finalist, IBAC ContestIDRBT, established by the Reserve Bank of India
2017
High PerformerAccenture · Mattel PLM programme
2015

Connect

Happy to talk product, digital, or where the two meet.

Email or LinkedIn is the fastest way to reach me — happy to share a full CV on request. Based in Mumbai.